Here at Kitsch I aim to get all orders out to you within 2 -3 working days. This includes bespoke collar orders. Stand alone coat orders are usually sent the same or next working day. I currently post Monday, Wednesday and Friday.
I offer a range of delivery prices to suit all. Delivery charges are based on weight of products in basket, the urgency of order and the destination address.
I use Royal Mail for all my postage services.
Customers in the EU.
Packets are sent with DPD (Recommended for R.O.I ) or Royal Mail International Standard based on weight. Please note, R.O.I are on the red list with Royal Mail due to customs problems. This is ongoing. I am sorry but the cheapest option currently is £13.00 with DPD to R.O.I That is guaranteed to get to you as it does not go through An Post.
I try to keep costs as low as possible for you but you may be charged import VAT and a handling charge by customs. You must pay any charges once contacted or your packet will be returned or destroyed by customs.
If you are making a return (coats only) please mark packet/form RETURNS No commercial value.
Returns. Coats and leads only
All coats must be in original packaging, unworn & FREE OF ANY HAIRS. Turn inside out and check thoroughly. It is not acceptable to take your coat for a walk to double check size. Refunds will be issued on inspection of coat.
Please return second class to:
Kitsch Collars, Seasons, Meadway, West Bay, Bridport, Dorset DT6 4HP
Retain your proof of postage.
For coat exchange email firstname.lastname@example.org to double check size needed and to reserve your exchange coat.