Washable? Yes, all Kitsch Collars items are washable. Please see individual pages for washing instructions. Coats are washable at 30c but without detergent (or very little) and NO conditioner!
Should I add inches to measurements? Usually no. For most breeds, please just provide the dogs mid neck measurement. If you are ordering a single loop or martingale for a Bull breed or wider skull then it is wise to add a couple of inches so collar can easily go over head. For example a 14" martingale/single loop ordered will expand to 16" to clear head and ears. If a circumference of 18" is needed for clearance then the neck size to order would be 16". It will still reduce to fit a 14" neck.
For Coats please see measuring guidelines. The coats are designed to overhang the tail but this is added into the design, not added to the back length when measuring. We like them to keep the dog warm. "Bum Freezers" are banned at Kitsch Collars!
Returnable? Coats and Leads. Yes. They can be exchanged or returned at own cost. Coats must be returned in original packaging and in unworn condition. I have had coats returned covered in hairs and worse. It is not acceptable to take the coat for a walk to try it out either! Turn inside out and remove ALL hairs. If in doubt about fit, please email me a side on picture of the dog in the coat so I can advise!
Collars are not returnable. I make every single collar to order. They are bespoke. From neck size to trim choice to collar style. I therefore would be unlikely to be able to re sell your collar. Please make sure you have your width choice, trim choice and neck size correct. If unsure please contact me.
Can I add growing room to a collar size? Yes. Add an inch or two. The collar will reduce to fit.
Can I have any trim on any width of collar? Not always. Trims come on ribbon rolls and are ready made in certain widths. A narrow trim would look lost in the middle of a wide webbing collar and a wide trim would not squeeze onto narrow webbing!
Does Kitsch Collars have a retail shop? No. But my collars are available from many sighthound charities online and at their kennels. Please see here for a full list.
Order Times. I aim to dispatch handmade items within 2 - 3 days and post every other day. Coats have an immediate dispatch time unless part of a collar order. Most collar/lead orders will fit through a letter box. Coats will not. If you wish your coat to be delivered to a work address please enter details at checkout stage.